Saying the internet is disconnected but connected! Microsoft Q&A

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Still, it’s worth checking for the latest update just to make sure.



connection status shows disconnected

I still get that message, and thus can't access the files on my PC. Please cancel [Auto select channel including DFS channels], and select a different control channel, and then click Apply to save. Let me know if you have any follow up questions.I appreciate your time, patience and feedback through this process. Please have a good day, and thank you for Outlook Stuck Updating Folders Solution consulting JustAnswer.com.

Reason #5—You’re having issues with your network cables



Be sure to read our guide on how to update your router’s firmware. Try disabling any Wi-Fi auto-joining or auto-switching functions on your affected devices, and connect to your preferred Wi-Fi network manually. Your device may jump between known Wi-Fi networks, which you experience as a temporary loss of signal. When Wi-Fi signals are weak, your device may search for a stronger signal automatically.

connection status shows disconnected

[Troubleshooting] WiFi signal is often disconnected



To find out if you need to upgrade your plan, find your internet plan’s advertised speed. After that, reserve 100Mbps for each person, add it all up, and see if the total matches up with diagnose Office activation conflicts the plan you have now. If you need more bandwidth, then a faster plan is in order.

connection status shows disconnected

Your modem is having issues



To fix it, you need to decrease your internet usage, upgrade your router, or upgrade your internet plan. A weak Wi-Fi signal can result from obstructions, a lack of range, or even interference from other Wi-Fi networks and electronic devices. You can download the latest drivers, software, firmware and user manuals in theASUS Download Center. The wireless channel of the ASUS router is default to [Auto], you can switchto a control channel with less interference. If you have a separate stand-alone router, you should definitely make sure it’s up to date—especially if you didn’t get it from your provider.

Saying the internet is disconnected but connected!



  • Programs that regularly update or check in with servers in the background are especially prone to creating intermittent internet disconnections.
  • Manufacturers release updates to plug security holes, stomp out bugs in the code, and optimize performance.
  • Your router keeps a log of significant events on your network.
  • Computer programs running in the background of your OS can sometimes slow your internet connection or drop it altogether.
  • You can use a Wi-Fi analyzer app to see all the available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed).
  • It sits at the edge of your provider’s network, so it could be the root cause of your connection woes.
  • You can try adjusting the angle of the external antenna (e.g. 45 degrees, 90 degrees, etc.) to the optimal signal distance.
  • Look for words like "failed," "malicious," or "attack." Google is your friend here—if you see anything suspicious, like the same entry popping up over and over, google it to see what’s going on.
  • Routers and mesh systems normally pick the best channel group in your area.


When I click on the Media Server box in the "Photo Video" screen I get a "your device is disconnected. Please check the connection status". Mac device WiFi signal is often disconnected after roaming between AiMesh router and nodes, refer to this FAQ. (2) Some functions of wireless will be different due to firmware version. (2) Currently, you can only adjust the channel bandwidth from the ASUS router settings page (Web GUI). (1) Some functions of wireless will be different due to firmware version.





His work has appeared in Tom’s Hardware, Tom's Guide, Maximum PC, Digital Trends, Android Authority, How-To Geek, Lifewire, and others. At HighSpeedInternet.com, he focuses on network equipment testing and review. There are many reasons why your devices disconnect from the internet.



Leave off for about 3 minutes and then plug the modem back only. Let the modem boot up and make sure the internet light is lit up on the modem. After you see a network signal on your devices, try and connect to it to see if the internet has recovered. Computer programs running in the background of your OS can sometimes slow your internet connection or drop it altogether. This can happen if a program hogs all your bandwidth for a short period or conflicts with your firewall. Cloud backup programs, auto-updater clients (think Adobe), and third-party utilities are notorious connection status shows disconnected troublemakers.



Wi-Fi can get tricky, but there’s a lot you can do to improve your signal. Check out our guides on the best place to put your router and how to improve your Wi-Fi range to get the most out of your Wi-Fi. Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals. Try to avoid placing your router or devices in areas that force the Wi-Fi signal to pass through these materials.
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