Such email addresses generally look like or If you’re unsure about the ID that was assigned to you by your organization, be sure to contact your administrator. We currently see synthetics and real user monitoring as very complementary capabilities for easier root-cause analysis and better proactive incident management. Exoprise offers built-in advanced reports to track sensor health and service license agreements for Microsoft Teams, Outlook, OneDrive, and more. When you install our synthetics, head over to the "Availability" section, it’s that simpl

After your CSAM replies and confirms that the necessary changes have been made, navigate back to the enhanced support request creation process and verify that you have access to create support request


You might have visibility to the two newest experiences, depending on if your organization has already been onboarded to the new capabilities. We'll continue adding more customers to the new capabilities in the coming months. Continue on to the following section for written instructions on how to open a support request through the enhanced experience. If you have access to the new enhanced experience, make sure you also review our connectivity guide and allowlist the necessary URLs. This leads you to the new Support AI Assistant support request process. The following section provides instructions for you to follow when you arrive ther


The Teams Audio Video sensor from Exoprise uses webRTC technology and an automated bot to proactively monitor the health and performance of Teams. Personally, it would help if you had that visibility so that your team isn’t wasting their precious time blaming Microsoft. Instead, network admins can use real-time insights from synthetic monitoring agents to test ALL of the Office 365 apps actively. Most likely, the chances are that you can find potential bottlenecks (proxy, gateway, router, DNS, LAN/WAN settings) in your backyard with a hop-by-hop network path visualization. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-tim


If you see this view, you need the instructions for the enhanced or Support AI Assistant experiences. Select Use the new support experience in Services Hub, then continue on to the step three here in this article to find out which set of instructions you should follow. Services Hub generally has only one support request creation process. However, as we work to build a better overall experience, there are temporarily three experiences a customer can have for creating a new support reques

If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.


This could be a reason why PST is corrupt or Inbox Repair Tool is not responding. A vast community of Microsoft Office365 Fix Tech Guide blog users that are working together to support the product and others. You may have to contact your antivirus software vendor to determine how to configure the software to exclude any integration with Outlook or to exclude scanning in Outloo

In addition, presales support can help you find a Partner, and purchase and sign up for a trial. Presales support can be accessed using the same phone number as with technical support. Initial response time is based on the severity levels described in Technical support case handling.


To resolve this error, reach out to your CSAM and let them know you received the message. After your CSAM replies and confirms that the necessary changes have Fix Tech Guide blog been made, navigate back to the enhanced support request creation process and verify that you have access to create support requests. If you encounter an error about entitlement when you try to open a support request in the enhanced experience, it's likely that the workspace you're using needs to be configured correctly. Depending on your company network configuration, you may need to add certain URLs to your allowlist to use the new platform. For more information about Support Contacts, see the Support Contact Overvie


If it did, we'll add it as a new incident or advisory on the Service health page, where you can track its resolution. The Reported issues tab will show all issues your tenant Fix Tech Guide blog has reported from this form and the status. When we are working with third-party software we might encounter some problems – it’s obvious and norma


Moreover, it maintains the folder hierarchy and metaproperties of the data when processing Outlook data files. This tool also helps users fix Outlook syncing issues by repairing OST or PST files and syncing the data smoothly. If you have problems when you try to open your .ost file, you can use the Inbox Repair tool (Scanpst.exe) to diagnose and repair errors in your .ost file. The Inbox Repair tool can be used on both .ost files and on Personal Folders (.pst) files. The Inbox Repair tool scans the .ost or .pst file and makes Fix Tech Guide blog sure that the file structure is intac