Air travel should be a comfortable experience for everyone, regardless of physical ability. With that goal in mind, Air Serbia Wheelchair Assistance is designed to support passengers with reduced mobility, ensuring they have a smooth and stress-free journey. Whether you’re traveling alone, with a caregiver, or for medical reasons, Air Serbia is committed to offering safe, respectful, and efficient mobility assistance from check-in to arrival.

What Is Air Serbia Wheelchair Assistance?

Air Serbia Wheelchair Assistance is a complimentary service provided by the airline to help passengers who experience difficulty walking or moving through the airport. It’s available for passengers of all ages with permanent or temporary mobility challenges, including seniors, passengers recovering from injuries, and individuals with disabilities. The service includes access to wheelchairs, trained staff to assist with navigation, priority boarding, and support during arrival and baggage claim.

How to Book Air Serbia Wheelchair Assistance

To ensure you receive the best possible support, passengers are encouraged to request Air Serbia Wheelchair Assistance in advance. Here are the steps to book:

• Online Booking: When booking your ticket on Air Serbia’s website, you’ll find an option to request special assistance, including wheelchair services.
• Through Customer Support: If you’ve already booked your ticket or need to modify your request, contact Air Serbia's customer service at least 48 hours before your flight.
• At the Airport: Although advance notice is recommended, you can still request assistance upon arrival at the airport, though wait times may be longer.

By planning ahead, you allow the airline to allocate the proper equipment and staff to meet your needs.

What’s Included in the Air Serbia Wheelchair Assistance Service?

Passengers who request Air Serbia Wheelchair Assistance can expect a comprehensive range of services:

• Check-In Support: Assistance begins as soon as you arrive. Staff will guide you through check-in procedures and help with any required documents.
• Navigation Through the Airport: Whether you need help passing through security or finding your gate, support staff will accompany you every step of the way.
• Boarding and Disembarking: With priority boarding, you’ll be assisted onto the aircraft using a wheelchair lift or aisle chair if needed. Upon arrival, similar support is provided.
• Baggage Assistance: If requested, Air Serbia personnel will help with baggage claim and getting to your transportation after landing.
• Trained Personnel: The airline ensures that all assistance is carried out by professional, courteous, and trained staff.

Who Should Use Air Serbia Wheelchair Assistance?

This service is ideal for:

• Passengers with disabilities
• Elderly travelers with limited mobility
• Pregnant passengers in later stages
• Individuals recovering from surgery or injury
• Anyone temporarily or permanently unable to walk long distances

Even if you don’t use a wheelchair regularly, if navigating the airport may be a challenge, Air Serbia Wheelchair Assistance can help make your journey more comfortable.

Tips for a Smooth Experience

To get the most out of your Air Serbia Wheelchair Assistance experience, consider the following:

• Book Early: Make your request at least 48 hours before your flight to ensure availability.
• Arrive Early: Arriving 2–3 hours before your flight allows time for assistance to be coordinated.
• Communicate Needs Clearly: Inform staff if you require help with transfers, stairs, or carry-on items.
• Bring Medical Documentation (if needed): For certain conditions, medical clearance may be required, so check in advance.

Air Serbia’s Dedication to Accessibility

Air Serbia understands that travel should be inclusive. The Air Serbia Wheelchair Assistance service is part of the airline’s broader commitment to ensuring equal access to air travel for all passengers. From staff training to airport facilities, every aspect of the experience is designed with accessibility in mind.

Final Thoughts

Flying with reduced mobility doesn’t have to be stressful. Thanks to Air Serbia Wheelchair Assistance, passengers can enjoy a dignified, supportive, and safe travel experience. Whether it’s your first time flying with special assistance or you’re a frequent traveler, Air Serbia’s dedicated team is ready to help you reach your destination comfortably.