Benefits of Software Asset Management

Implementing Software Asset Management (SAM) on the ServiceNow platform simplifies IT operations, cuts costs, and ensures compliance within one unified system. With AI-driven tracking, digital workflows, and automation across teams, SAM eliminates shadow IT, optimizes licenses, and enhances security — helping businesses reduce risk and operate more efficiently.

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Key features of ServiceNow Incident Management include seamless incident logging across portals, mobile apps, and virtual agents with unique identifiers for easy tracking. Automated prioritization and intelligent assignment ensure critical issues are resolved first. AI-powered insights, predictive intelligence, and virtual agents accelerate resolution. Major Incident Management provides a unified workbench for high-impact cases. Real-time collaboration, integrated communication, and more.

Learn more at: https://devtools.in/blog/servi....cenow-incident-manag